Business IT Solutions throughout the Olympia and Tacoma Area, Since 2005.
BrightWire Networks provides professionally Managed IT Services for businesses in and around the Olympia and Tacoma, Washington area.
BrightWire Managed IT Support Plans – We help business be more productive with technology.
BrightWire offers a variety of managed IT support plans designed especially for your particular business. The goal of any good IT support plan is to ensure that the technologies your business depends on are as trouble-free as possible. We perform the essential preventative maintenance and provide the day-to-day IT support services your business needs to minimize unproductive downtime.
With a managed IT plan in effect, your operation will benefit from a defined set of essential IT support services that we provide at an affordable flat monthly rate. With a flat-rate plan, you avoid unplanned costs and we’re naturally incentivized and better able to keep you and your business running as effectively and as efficiently as possible.
Avoid costly business downtime
Proactive network monitoring allows us to perform preventative maintenance and helps minimize costly business downtime. When undetected problems do arise, we are better equipped with diagnostic tools already in place that give us key insight to assess the problem and quickly restore business productivity.
Without these essential services, your systems’ performance will degrade over time, causing them to slow down, hang up, and crash. Problems will go undetected and unresolved, sometimes for weeks or months. Preventative action allows us to detect problems early and prevent them from escalating into more serious issues that can result in costly repairs and even more expensive business downtime.
Benefit from a virtual in-house IT department
BrightWire is a team of highly trained and experienced technology professionals. We work continuously with a broad array of leading business technologies and help dozens of small to mid-size organizations like yours to be more productive with technology. Our IT Support team is available to answer your questions and resolve problems quickly. With a flat-rate service plan, there’s no longer a reason not call for support. We want to help!
Best of all, these benefits are available at literally a fraction of the cost of an employee, especially if IT work is not their primary skill set. We typically find that there is someone in each business tasked with front-line IT support, which unfortunately is not truly cost-effective. Your entire organization will run better with immediate access to skilled IT professionals that will quickly resolve problems and restore business productivity.
We’ve prepared a portfolio of three Managed IT Support plans for your consideration. It’s often difficult to measure the indirect cost of frequent IT problems, or long-term unresolved issues, that ultimately drain business productivity. We strongly believe that these affordable support plans should be viewed as investment in your company and its long term success.
BrightWire Managed IT Support Plans
This service plan is designed to actively monitor and perform an array of essential preventive maintenance tasks on the servers, desktops, laptops and network appliances that together form the business technology network of your business. This plan is great for smaller companies that may not require a lot of help desk support or project services. Additional services such as email spam protection, anti-virus, anti-spyware and online backup services combined with server monitoring and preventative maintenance, establish the essential foundation of industry best practices to properly manage your business technologies. Help Desk services and Project Services are offered at a reduced hourly rate. There is no long-term commitment for BrightWire Essentials.
This plan provides all of the benefits of the Essentials plan and adds all-inclusive professional IT support services. This plan includes telephone help desk support and any remote or onsite support to resolve issues reported to us by our clients. This plan is ideal for companies with 10 to 50 employees or more, which typically require quick response to resolve IT support requests. Project Services are offered at a reduced hourly rate. For the BrightWire Professional plan we ask for a 1 year service term.
Our Ultimate plan bundles all the Essential and Professional services and adds Project Services. This support plan is for businesses that require a complete outsourced IT solution. BrightWire Ultimate covers all Additions, Moves, Changes and upgrades for a flat monthly rate. This plan often makes sense when there are significant IT projects scheduled in the near-term. Because this agreement level requires a significant commitment of resources and long-term planning to meet our service obligations to your business, we ask for a 3 year service term for this plan level.
With BrightWire Networks as your outsourced IT Partner, you can be sure to experience:
- Less Downtime - Faster resolution leads to more productivity
- Fewer Day-to-day Issues - Proactive maintenance leads to less issues in general
- More Opportunities - And more time in the day to take advantage of them
- Flat-Rate IT Budget - Know your IT expenses ahead of time, accounting will thank you!
- Infrastructure Protection - Keeping your network and devices safe and secure
- Business Continuity - Through backup and disaster recovery methods and best practices
- A Good Night's Sleep - Knowing your business is in good hands 24/7/365.
Not sure where to begin, or even if BrightWire Networks is a good fit for your organization? Give us a call or sign up to contact us and learn more about how we can help move your business forward.